Automation without losing control
Bots answer routine questions and the AI agent suggests actions, escalating to people when needed. Every step creates an audit trail and requires explicit consent to act on external systems.
What AITHANEX Agents includes
Automated answers to frequent questions
The bot handles hours, pricing, order status, and process steps without manual intervention.
Request classification with AI
Analyzes incoming messages to route each request to the right team or respond immediately.
Connection to CRM, ERP, and internal systems
Integrates via API to enrich data, suggest responses, and log actions with full traceability.
Action suggestions, not automatic actions
Proposes next steps in operational processes, but requires human approval before executing on systems.
How AITHANEX Agents works
Structured automation
Every message is examined against rules, history, and contact data to decide automatic routing or escalation.
For simple requests, automatic response. For complex ones, the AI agent suggests to the human what to do and why.
CRM, ERP, ticketing: AITHANEX Agents enriches data without duplicating it, with granular permissions per action.
Who authorized what, when, and what system changed as a result. Audit trail ready for compliance.
Connected with the human inbox
AITHANEX Agents does not exist in isolation. It works with AITHANEX Inbox so human agents see recommendations, history, and integrations on the same screen where they respond. The bot suggests; the human decides and handles.“
Early operational support
When a request mentions an installed device or a shipment in transit, the AI agent retrieves its status from AITHANEX Things or external systems without waiting for a human to search. The information arrives in the inbox ready to decide.“
Preguntas frecuentes
Does the bot act without human supervision?
No. The bot answers frequent questions without supervision (they are predefined responses). But any action on external systems — creating a ticket, updating a field, changing a status — requires explicit human approval or is configured as safe under explicit permissions.
Does it connect to our CRM or ERP?
Yes. AITHANEX Agents integrates via API with any system that has a standard interface: Salesforce, SAP, NetSuite, legacy systems. The integration enriches data, suggests actions, and logs everything without duplicating information.
What happens if the AI agent makes a wrong suggestion?
The human agent sees it, rejects the suggestion, and handles accordingly. The record shows the AI suggested X, the human decided Y. This improves the model over time.
How is this different from a normal chatbot?
A chatbot responds by rules; AITHANEX Agents analyzes context, learns from human decisions, and integrates systems. Plus, it does not act without explicit permission: it is automation with chain of custody.
Automation that audits its own work
Configure AI agents with explicit permissions, integrate systems without duplicating data, and maintain a record of every decision for compliance and continuous improvement.