Agents · Cross-functional AI · Permissions and audit
Automate the repetitive without losing human control
AI agents classify incidents, draft responses and automate processes with granular permissions and human review when needed.
The challenges it solves
Your team spends hours on tasks without human judgment
AI Agents classify incidents, draft preliminary replies and summarize conversations, freeing time for strategic decisions.
Manual processes disconnected across systems
Integration with CRM, ERP and other platforms to run cross-functional automations without switching tools.
Automation without traceability or control
Every automatic action is logged with user, permissions and human decision when the agent hits the limits of its authorization.
Automation with intelligence, permission awareness and audit
Products and modules
AITHANEX Agents
- Automatic incident classification based on configurable criteria.
- Drafting preliminary replies with history context and permission.
- Extract conversation data for CRM or dashboard delivery.
- Automatic scaling when the agent reaches the limits of its authorization.
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AITHANEX Customer service
- Centralizes channels (email, WhatsApp, phone, chat) in a single inbox.
- Unified history of every customer without losing context.
- Integration with agents for suggestions and automatic classification.
- Full audit trail of every interaction and resolution.
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AITHA PlatformNEX
- Centralized management of agents, users and permissions.
- Pre-built connectors for CRM, ERP and third-party systems.
- Configurable approval flows based on your process.
- Usage and automation effectiveness reports.
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Let's identify the first process to automate
We analyze your current systems, define the agent permissions and design a workflow that is fast and auditable.