One tray, one history, no chaos
Web, WhatsApp, Instagram, Messenger and email arrive in one place. Each contact has a single folder with all conversations. The team sees who handles, how long it takes and what was promised.
Learn about AITHA IoT Core AITHANEX Inbox
A single tray for all channels
Web, WhatsApp, Instagram, Messenger and email arrive in one place, without checking multiple apps.
Full history per contact
Each person has a single folder with all their conversations, status changes and logged actions from the start.
Know who handles what and how long it takes
Every inquiry shows owner, status, tags and time so delays are spotted before the customer asks again.
Shared mobile and desktop work
Web and mobile synced: the tray follows the team. API available to integrate your systems.
An architecture ready to evolve
How an inquiry flows in the tray
What happens from the moment a customer writes until their problem is resolved.
WhatsApp, web, social and email arrive in a tray with the contact and its full history.
Schedules, prices, order status: the bot replies immediately. Your team focuses on what really needs a person.
The agent receives channel, history, previous bot replies and AI agent suggestions. The customer doesn't repeat their case.
Response times, inquiry reasons, recurring cases: concrete data to identify improvement opportunities.
What changes for your support team
A common tray that adapts to how you serve today.
They serve without being tied to a fixed screen
The mobile app keeps the tray and its conversations available outside the office. Same state as the web.
They see where work piles up before it becomes a problem
Times, volume per channel and recurring topics to make operational decisions, not to fill a useless report.
No inquiry gets lost in the chaos
Every conversation has a status, owner and tag to avoid messages being missed because they arrived on the wrong channel.
Support with installed-equipment context
When a customer reports that their charger or installed equipment is unresponsive, the agent already sees the device status and active alerts from Things AITHA, on the same screen. No need to open a second application or call the operations team. Customer support stops being a cost center and becomes early operational intelligence.
Preguntas frecuentes
Which channels does AITHANEX Inbox bring together?
WhatsApp, calls, email and social networks (Instagram, Messenger, Facebook) in a single tray with full per-contact history.
Does it integrate with the existing CRM or ERP?
Yes. AITHANEX Inbox connects to external systems via API to enrich contact information without duplicating data. Each conversation can load context from Salesforce, SAP or other systems.
How is teamwork managed?
The system lets you assign inquiries to people or groups and set tags and statuses. The team sees who handles what in real time and can reassign if needed. Everything is logged.
Where can I see a contact's history?
In a single folder, with all conversations ordered by date and channel. Includes internal notes, status changes and actions logged by the AI agent or humans.
Define a transition without losing history or active channels
We identify channels, assignment rules and integrations to bring support together progressively and keep each contact's context.