#AI
What AI can do in your operation
The map of the ecosystem's AI capabilities and where each one lives: the analysis in AITHANEX AI, the execution of actions in AITHANEX Agents, always with permissions and human review.
AI capabilities
From query classification to permissioned automation: AI applied to conversations and operational data, always logged and with human review when needed.
How it combines with customer service
Customer Service is the human inbox; Agents and AITHANEX AI provide the automation, classification and context. Both link to each other.
From query to resolution, with context
The AI agent reads the query, looks up context in external systems, classifies and proposes a response. A detailed log marks every step, and any action on external systems requires human approval or is configured as safe under explicit permissions.
Capability status
What is available today and what is in development and validation.
Available
- Conversation analysis (topics, context, needs).
- Bot support with prepared responses.
- Context from AITHANEX Things.
- Agents with classification and suggestions under human review.
In development
- Agents with actions on systems and devices.
- Document retrieval (RAG) and MCP.
- Orchestration and automatic model selection.
Automate with AI, with control
Review which capabilities apply to your operation and how to combine agents, assistants and human support.