Event storage sin perder control
Bots handle repeated inquiries and the AI agent suggests actions escalated to people when appropriate. Every step generates an audit trail and requires explicit consent to act on external systems.
Learn about AITHA IoT Core AITHANEX Agents
Automatic replies to FAQs
The bot handles schedules, prices, order status and process steps without manual intervention.
AI inquiry classification
Analyzes incoming messages to route each inquiry to the right team or reply immediately.
Connection with CRM, ERP and internal systems
Integrates via API to enrich data, suggest replies and log actions with traceability.
Action suggestions, not automatic actions
Proposes next steps in operational processes, but requires human approval before executing on systems.
How it worksn AITHANEX Agents
Event storage estructurada
Each message is checked against rules, history and contact data to decide an automatic route or escalation.
Simple inquiries get automatic replies. For complex ones, the AI agent suggests to the human what to do and why.
CRM, ERP, tickets: AITHANEX Agents enriches data without duplicating it, with granular permissions per action.
Who authorized what, when, and which system changed as a result. Automation engine ready for compliance.
Connected to the human tray
AITHANEX Agents does not exist in isolation. It works with AITHANEX Inbox so human agents see recommendations, history and integrations on the same screen where they serve. The bot suggests; the human decides and serves.
Early operational support
When an inquiry mentions an installed device or an order in transit, the AI agent retrieves its status from Things AITHA or external systems without waiting for the human to look it up. The information arrives in the tray ready for decisions.
Preguntas frecuentes
Does the bot act without human supervision?
No. The bot answers FAQs without supervision (they are predefined replies). But any action on external systems —creating a ticket, updating a field, changing a status— requires explicit human approval or is configured as safe under explicit permissions.
Does it connect to our CRM or ERP?
Yes. AITHANEX Agents integrates via API with any system that has a standard interface: Salesforce, SAP, NetSuite, legacy systems. The integration enriches data, suggests actions and logs everything without duplicating information.
What happens if the AI agent is wrong in its suggestion?
The human agent sees it, rejects the suggestion and handles it as appropriate. The log shows AI suggested X and the human decided Y. This is how the model improves over time.
How is it different from a normal chatbot?
A chatbot replies by rules; AITHANEX Agents analyzes context, learns from human decisions and integrates systems. It also never acts without explicit permission: it's automation with a custody chain.
Event storage that audits its own work
Configure AI agents with explicit permissions, integrate systems without duplicating data, and keep a log of every decision for compliance and continuous improvement.