AI as support, with a defined scope
The solution is configured based on available information, connected channels and the project's concrete goal.
AI within the ecosystem
The intelligence module: analysis, automation, bots and operational context over your own data.
Current capabilities
Analysis de conversaciones
Logs and analyzes conversations to identify topics, context and support needs.
Bot support
Can be used to prepare replies and support bots connected to the defined channels.
Context desde Things AITHA
Can query operational data available in Things to add context to a conversation.
Integration por proyecto
Sources, systems and usage limits are agreed and configured for each deployment.
In development
Advanced agent capabilities with actions, document retrieval (RAG) and orchestration are in development and validation. The available scope is defined per project.
Preguntas frecuentes
What data can AITHANEX AI analyze?
Conversaciones de AITHANEX Inbox and operational data from Things AITHA. Sources and limits are defined in each project.
Can it integrate with Things AITHA?
Yes. AITHANEX AI can query the status of equipment registered in Things AITHA to enrich automatic replies.
Is the scope fixed or configurable?
It is configurable. The team defines with each customer the information sources, connected channels and concrete goals before deployment.
What level of autonomy do automatic replies have?
The level of autonomy is agreed per project. The system can reply autonomously, propose replies for human validation or be limited to analysis.
Define a concrete use case
We review available data, the channel and the goal before proposing the integration.