#AITHANEX AI
The layer that analyzes and gives context
AITHANEX AI records and analyzes conversations and puts AITHANEX Things context into the answers. It is the part that understands; the one that acts on your systems is AITHANEX Agents. Scope is defined per project.
AI as support, with a defined scope
The solution is configured based on available information, connected channels and the project's concrete goal.
AI within the ecosystem
The intelligence module: analysis, automation, bots and operational context over your own data.
Current capabilities
Analysis de conversaciones
Logs and analyzes conversations to identify topics, context and support needs.
Bot support
Can be used to prepare replies and support bots connected to the defined channels.
Context desde Things AITHA
Can query operational data available in Things to add context to a conversation.
Integration por proyecto
Sources, systems and usage limits are agreed and configured for each deployment.
Business process automation
The same module applied to cross-cutting processes: incidents, replies and flows with permissions and audit.
Your team spends hours on tasks without human judgment
AI Agents classify incidents, draft preliminary replies and summarize conversations, freeing time for strategic decisions.
Manual processes disconnected across systems
Integration with CRM, ERP and other platforms to run cross-functional automations without switching tools.
Automation without traceability or control
Every automatic action is logged with user, permissions and human decision when the agent hits the limits of its authorization.
CRM and ERP integration
Agents that read and update your management systems to run cross-cutting automations without switching tools.
Permissions and escalation
Every action is logged with user and permission; the agent executes within its authorization and escalates to a human when it goes beyond.
Approval flows
The agent generates recommendations for review and requests approval through flows configurable per process.
Effectiveness reports
Automation usage and effectiveness: time saved, rejected decisions and points where human intervention is needed.
In development
bleed
Advanced agent capabilities with actions, document retrieval (RAG) and orchestration are in development and validation. The available scope is defined per project.
Preguntas frecuentes
What data can AITHANEX AI analyze?
Conversaciones de AITHANEX Customer service and operational data from Things AITHA. Sources and limits are defined in each project.
Can it integrate with Things AITHA?
Yes. AITHANEX AI can query the status of equipment registered in Things AITHA to enrich automatic replies.
Is the scope fixed or configurable?
It is configurable. The team defines with each customer the information sources, connected channels and concrete goals before deployment.
What level of autonomy do automatic replies have?
The level of autonomy is agreed per project. The system can reply autonomously, propose replies for human validation or be limited to analysis.
Define a concrete use case
We review available data, the channel and the goal before proposing the integration.