One inbox, one history, no chaos
Web, WhatsApp, Instagram, Messenger, and email arrive in the same place. Each contact has one folder with all their conversations. Your team sees who handles what, how long it takes, and what was promised.
What AITHANEX Inbox includes
One inbox for every channel
Web, WhatsApp, Instagram, Messenger, and email reach one place without checking several applications.
Complete history per contact
Each person has one folder with all conversations, status changes, and actions logged from the start.
Know who handles each request and how long it takes
Every request shows owner, status, tags, and response time so delays are visible before the customer asks again.
Mobile and desktop work shared
Web and mobile stay in sync: the inbox follows your team. API available to integrate your systems.
Architecture built to evolve
How a request flows through the inbox
What happens from the moment a customer writes until the issue is resolved.
WhatsApp, web, social, and email reach one inbox with the contact and their complete history.
Hours, pricing, order status: the bot responds immediately. Your team focuses on what needs a person.
The agent sees channel, history, previous bot responses, and AI agent suggestions. The customer need not repeat.
Response times, request reasons, recurring cases: concrete data to identify improvement opportunities.
What changes for your support team
One inbox that adapts to how you support today.
Respond without being tied to a fixed screen
The mobile app keeps your inbox and conversations available away from the office. Same state as the web.
See where work accumulates before it becomes a problem
Response times, volume by channel, and recurring topics inform decisions, not unused dashboards.
No request disappears in the noise
Every conversation has a status, owner, and label to prevent missed messages due to wrong channels.
Support with real-time equipment context
When a customer reports that their charger or installed equipment is not responding, the agent already sees the device status and active alerts from AITHANEX Things — on the same screen. No second application, no call to the operations team. This turns customer service from a cost center into early operational intelligence.“
Preguntas frecuentes
What channels does AITHANEX Inbox include?
WhatsApp, calls, email, and social media (Instagram, Messenger, Facebook) in one inbox with complete history per contact.
Does it integrate with our CRM or ERP?
Yes. AITHANEX Inbox connects to external systems via API to enrich contact information without duplicating data. Each conversation can load context from Salesforce, SAP, or other systems.
How is teamwork managed?
The system allows you to assign requests to people or groups, mark tags and statuses. Your team sees who handles what in real time and can reassign if needed. Everything is logged.
Where can I see a contact's history?
In one folder, with all conversations ordered by date and channel. Includes internal notes, status changes, and actions logged by the AI agent or humans.
Plan a transition without losing history or active channels
We identify channels, assignment rules, and integrations to bring support together progressively while preserving each contact\'s context.