A functional bot without starting from scratch
Bots, AI agents, channels, human agents, and history are already built and managed from a single interface. We configure the service around your operation, not over months of custom development.
What it includes
One inbox for every channel
Web, WhatsApp, Instagram, Messenger, and email reach one place without checking several applications.
Automated answers without losing context
The bot handles repeated questions and passes the full conversation context to an agent when needed.
Know who handles each request and how long it takes
Every request shows owner, status, and response time so delays are visible early.
Your team responds from anywhere
Web and mobile share the same inbox and provide an API for your systems.
You do not start from scratch
How a request flows
What happens from the moment a customer writes until the issue is resolved.
The customer writes through their preferred channel
WhatsApp, web, social, and email reach one inbox with the contact and conversation history.
Routine questions do not reach your team
The bot answers routine questions so your team handles requests needing a person.
When a person is needed, they already have the full context
The agent receives channel, history, and bot responses. The customer need not repeat the case.
Every request leaves a useful record
Response times, contact reasons, and recurring cases provide concrete data for improvement.
What changes for your team from day one
No lengthy training and no replacement of what already works.
Respond without being tied to a fixed screen
Field and office agents share the same inbox, keeping conversations available away from desks.
See where work accumulates before it becomes a problem
Response times, volume by channel and recurring topics provide information for decisions, not an unused dashboard.
No request disappears in the noise
Every conversation has a status, owner, and label to prevent missed messages.
Support with real-time equipment context
When a customer reports that their charger or installed equipment isn’t responding, the agent already sees the device status and any active alerts from AITHANEX Things — on the same screen. No second application, no call to the operations team. This turns customer service from a cost center into early operational intelligence.
Unify customer service from day one
Bring channels together without giving up what works through a progressive transition.