A functional bot without starting from scratch
Bots, AI agents, channels, human agents and history are already built and managed from a single interface. We configure the service to your operation, not through months of custom development.
Customer Service within the ecosystem
Omnichannel support with two lanes —AI chatbots and human agents— and unified history.
What's included
A single tray for all channels
Web, WhatsApp, Instagram, Messenger and email arrive in one place, without checking multiple apps.
Automatic replies without losing the thread
The bot handles repeated questions and escalates the conversation to an agent with all its context.
Know who handles what and how long it takes
Every inquiry shows owner, status and time so delays are spotted before the customer asks again.
Your team replies from wherever they are
Web and mobile share the tray and offer an API to integrate your systems.
An architecture ready to evolve
How an inquiry flows
What happens from the moment a customer writes until their problem is resolved.
WhatsApp, web, social and email arrive in a tray with the contact and its history.
Schedules, prices, order status, process steps: the bot replies immediately. Your team focuses on what really needs a person.
The agent receives channel, history and bot replies. The customer doesn't repeat their case.
Response times, inquiry reasons and recurring cases: concrete data to identify improvement opportunities, not to fill reports with no operational value.
What changes for your team
A common tray that adapts to your support process.
They serve without being tied to a fixed screen
The mobile app keeps the tray and its conversations available outside the office.
They see where work piles up before it becomes a problem
Times, volume per channel and recurring topics to make operational decisions.
No inquiry gets lost in the chaos
Every conversation has a status, owner and tag to avoid messages being missed because they arrived on the wrong channel.
Support with technical context
When a customer reports that their charger or installed equipment is unresponsive, the agent already sees the device status and active alerts from Things AITHA, on the same screen. No need to open a second application or call the operations team. Customer support stops being a cost center and becomes early operational intelligence.
Preguntas frecuentes
Which channels does AITHA Customer Service bring together?
WhatsApp, calls, email and social networks in a single tray with per-contact history.
Do you have reply automation?
Yes. It automatically answers FAQs and routes to an agent when the inquiry requires it, without losing conversation context. It can be combined with AITHANEX AI for more elaborate replies.
Does it integrate with the existing CRM or ERP?
Yes. AITHA Customer Service connects to external systems via API to enrich contact information without duplicating data.
How is escalation to people managed?
The system detects when an inquiry exceeds its scope and transfers it to an agent with the full conversation history.
Define a transition without losing history or active channels
We identify channels, escalation rules and integrations to bring support together progressively and keep each contact's context.